Damaged or Spilled Packages

If the package you receive is damaged or has spilled contents, customers are encouraged to take images of both the box and the damaged product. This documentation will be required for any refund or replacement request.

Refund or Replacement

We promise to refund 100% of the product price or replace the damaged product, depending on the customer’s preference. This reflects our commitment to customer satisfaction in the event of delivery issues.

Payment Refund

For card payments (Visa, Mastercard, etc.), a processing fee of 8% will be deducted from all refunds. The remaining amount will be refunded to the original provided bank account.

Time Limit for Claims

Customers must make a claim within the same day of delivery. This ensures that any issues are addressed promptly and that the company is not held responsible for problems occurring after the delivery day.

Exclusions for Refunds

Refunds will not be provided if:

• The product is damaged by the customer.

• Any elements of the product are missing. This clause protects the company from fraud or misuse of the refund policy.

Order Cancellation

Customers who wish to cancel their orders must contact us through the provided email or phone number, along with their order ID. This establishes a clear process for order cancellations.

For any inquiries or concerns, please reach out to us at:

• Email: support@sarihorganics.com

• Mobile: +92 304 0717083